Strategic SAP Program Manager

1 week ago

Perth, Western Australia beBeeManager Full time $150,742 - $171,215

Career Overview

We are seeking a seasoned SAP program manager with 15+ years of experience in project / program management. The ideal candidate will have expertise in at least one SAP functional or technical area with relevant SAP certification and be well-versed with the SAP ecosystem and roadmap.

Key Responsibilities

  • Serve as the primary onsite point of contact for client stakeholders for SAP support services.
  • Manage daily operations of SAP BAU support including incident management, service requests, problem management, and minor enhancements.
  • Ensure adherence to agreed SLAs and KPIs, track and report performance metrics.
  • Coordinate between client teams, offshore delivery teams, and third-party vendors.
  • Lead and participate in regular status meetings, governance reviews, and performance reporting.
  • Escalate critical issues appropriately and ensure timely resolution.
  • Maintain resource utilization and workload balancing across modules and support streams.
  • Drive improvements in processes, documentation, and knowledge management.
  • Support audits and compliance activities as per client and regulatory requirements.
  • Manage team performance, mentoring, and knowledge transfer activities.
  • Facilitate change management and release coordination for SAP landscapes.
  • Innovation and Problem-Solving: Encourage creativity and out-of-the-box thinking, identify and implement innovative solutions to address complex problems, driving value and organizational growth.
  • Connect with senior client business and IT stakeholders, demonstrating thought leadership in domain, process, and technology.

Technical and Professional Requirements

  • Minimum 15+ years of experience in SAP with at least 5 years in a delivery or support management role.
  • Proven track record in managing SAP support operations in an onsite-offshore model.
  • Solid grasp of ITIL processes (Incident, Problem, Change Management).
  • Strong stakeholder management, leadership, and communication skills.
  • Experience working in multi-vendor and multi-geography delivery environments.
  • PMP/ITIL certification is a plus.

Perth, Western Australia

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