Digital Experience Strategist
2 weeks ago
The Commonwealth Bank of Australia is a leading financial institution dedicated to delivering exceptional customer experiences.
Job DescriptionWe are seeking an experienced Digital Experience Strategist to join our Retail Banking Services (RBS) team. As a key member of the Simple Credit Crew, you will be responsible for driving digital customer experiences and improving our customers' overall satisfaction.
Key Responsibilities:- Monitor customer experience and identify areas for improvement by analyzing multiple data points, trends, and problem spaces.
- Serve as the voice of the customer within the Simple Credit crew, living the customer journey and obsessing over our customer experience.
- Review customer experience flows and documentation to build comprehensive journey maps for key customer touchpoints and breakpoints.
- Analyze customer feedback and complaints data to identify areas of friction and measure the impact of improvements.
- Engage with UX research teams to leverage qualitative insights and validate improvement initiatives.
- Benchmark best practices externally and across RBS to identify new approaches and implement continuous improvement.
- 5-8+ years of experience in customer experience journey mapping or related product management roles.
- Proven problem-solving skills and ability to iterate and improve customer experience.
- Ability to collaborate across stakeholders, communicate initiative business value, and influence prioritization.
- Strong ability to identify roadblocks or dependencies and resolve or escalate as required.
Please note that salary estimates may vary based on location and individual circumstances. We offer a competitive benefits package, opportunities for professional growth and development, and a dynamic work environment.
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Digital Experience Strategist
1 week ago
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Digital Experience Strategist
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Sydney, New South Wales, Australia News Corp Australia Full time**Unlock Your Potential as a Digital Experience Strategist at News Corp Australia**Are you passionate about crafting exceptional digital experiences that drive business growth and customer satisfaction?We're seeking a talented Digital Experience Strategist to join our Marketing, Audience, and Digital Development team at The Australian and Prestige brands...
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Digital Growth Strategist
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Senior Digital Marketing Strategist
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Digital Experience Strategist
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeDrive Customer Loyalty and EngagementWe are seeking a seasoned Digital Experience Strategist to join our Retail Banking Services team in Australia. As the Crew Lead for Engagement and Loyalty, you will be responsible for crafting market-leading digital experiences that engage and reward loyal customers.About the RoleYou will leverage your strong native...
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Digital Growth Strategist
2 weeks ago
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Digital Experience Strategist
1 week ago
Sydney, New South Wales, Australia Tabcorp Full timeWe're seeking a Digital Experience Strategist to drive creative, personalised, digital experiences & CRM campaigns using the best tech in the business ~ Adobe Experience Manager.Company OverviewTabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class...
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Digital Experience Strategist
4 weeks ago
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Lead Digital Experience Strategist
2 weeks ago
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Digital Growth Strategist
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Digital Experience Strategist
4 weeks ago
Sydney, New South Wales, Australia Resolution Digital Full timeTransformative Leadership OpportunityWe are seeking an exceptional Experience Account Director to join our team at Resolution Digital.About the RoleThe Experience Account Director will be responsible for implementing and refining an exceptional Experience product, which may include experience and Ecommerce consulting, SEO, CRO, and content strategy.Key...
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Digital Experience Strategist
1 week ago
Sydney, New South Wales, Australia University of New South Wales Full timeAbout the RoleWe are seeking a highly skilled Digital Experience Strategist to join our Marketing team at the University of New South Wales. As a key member of our team, you will play a critical role in developing and implementing digital strategies that drive engagement, conversion, and growth across our web, mobile, and owned channels.
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Digital Experience Strategist
2 weeks ago
Sydney, New South Wales, Australia Woolworths Group Full timeAs a Digital Experience Strategist at Woolworths Group, you will play a pivotal role in shaping the customer experience across our omnichannel platforms.We are seeking an experienced professional to drive innovation and excellence in our digital marketing efforts. With a strong background in customer-centric marketing, you will be responsible for creating...
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Digital Experience Strategist
4 weeks ago
Sydney, New South Wales, Australia HCF Australia Full timeHCF Australia is committed to delivering exceptional services and improving the health and wellbeing of our members. As we embark on our long-term business strategy, we recognize the critical role that our people play in achieving our goals and are seeking a passionate Digital Experience Strategist to bring their expertise to our vibrant and fast-paced...
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Digital Experience Strategist, APAC
2 weeks ago
Sydney, New South Wales, Australia Adobe Full timeAbout the RoleWe are seeking an experienced Digital Experience Strategist to lead our team in the Asia Pacific region. As a key member of our Digital Strategy Group, you will work closely with C-level leadership at Adobe's Enterprise customers to advise on strategies for customer-experience transformation and digital innovation.Key ResponsibilitiesLead...
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Digital Experience Strategist
4 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeRole OverviewThe Digital Experience Strategist will support and coordinate simplification and transformation initiatives across the Digital Domain, driving the strategy and delivery behind CBA's market leading CommBank app and its desktop asset Netbank. The successful candidate will have a passion for all things digital and customer, with strong written and...
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Digital Marketing Strategist Role
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Sydney, New South Wales, Australia S2M Digital Recruitment Full timeAbout the CompanyS2M Digital Recruitment is a well-established agency based in Sydney CBD, renowned for its hybrid model offering an ideal work-life balance.Job SummaryWe are seeking a skilled Digital Marketing Strategist to join our team. As a key player in client management, you will be responsible for developing and implementing strategic recommendations...
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Digital Experience Strategist
2 weeks ago
Sydney, New South Wales, Australia Tabcorp Full timeTabcorp is a leading gambling entertainment company in Australia, with a diverse team of 3000+ employees.About the RoleWe are seeking an experienced Digital Experience Strategist to join our team. This is a highly impactful role that will drive creative and personalized digital experiences using Adobe Experience Manager.The successful candidate will automate...