Customer Experience Ambassador

1 day ago

Campbelltown, Australia beBeeGuestService Full time $55,000 - $85,000
Job Overview

To deliver exceptional service experiences that create lasting memories for hotel guests.

Key Responsibilities:
  • Attend to guest needs and desires promptly, exceeding their expectations.
  • Efficiently manage check-in and check-out processes while maintaining a friendly demeanor, adhering to established Hotel operational guidelines.
  • Process daily guest transactions accurately and efficiently, ensuring seamless communication with relevant departments.
  • Communicate guest special requests effectively to relevant departments, ensuring timely fulfillment.
  • Action all guest messages and facsimiles in a prompt and courteous manner.

Maintain a safe and clean working environment, adhere to workplace health and safety standards, and comply with operational policies and procedures.

Essential Skills and Qualifications

  • Excellent interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Effective problem-solving and conflict resolution skills.
  • Ability to adapt to changing situations and priorities.

Benefits

  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement.

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