Energy Efficiency Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeSustainability Full time $60,000 - $80,000
About the Opportunity

Are you passionate about supporting customers and contributing to a sustainable future? We have an exciting opportunity for a motivated and customer-focused professional to join our team as a Customer Service Officer.

This role will involve managing inbound calls, emails, and customer documentation with accuracy and professionalism, guiding customers through online applications and troubleshooting issues. Working in a fast-paced environment, you will provide excellent service while contributing to operational success.

About the Role

As a Customer Service Officer, you will be the first point of contact for customers seeking help with rebates, claims, installations, and general enquiries. You'll work closely with our team to resolve customer queries and provide timely and effective solutions.

About You

We are seeking a candidate with proven experience in a customer-facing role, ideally in energy, sustainability, trade, or related industries. Strong communication skills and the ability to navigate sensitive or complex customer situations are essential for this role.

  • Proven experience in a customer-facing role, ideally in energy, sustainability, trade, or related industries
  • Strong communication skills with the ability to navigate sensitive or complex customer situations
  • Proficiency in Microsoft Office and the ability to quickly learn new systems
  • A hands-on approach with the ability to manage multiple tasks and priorities day to day
  • Attention to detail and process awareness to ensure accurate reporting and documentation
  • A genuine interest in sustainability and supporting Australia's transition to cleaner energy
What We Offer

As a valued member of our team, you can expect:

  • A collaborative and supportive work environment
  • The opportunity to gain exposure to diverse residential and commercial energy initiatives
  • Professional development opportunities to build your skills in customer service, administration, and energy solutions
  • Contribution to reducing carbon emissions and supporting a cleaner energy future
Why This Opportunity

This is a unique chance to join a forward-thinking company that is driving meaningful sustainability and energy efficiency projects across Australia.

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