Service Champions Wanted

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $70,000

We are currently seeking an experienced Customer Service Professional to join our team.

Key Responsibilities:
  • Provide exceptional customer service via phone, email and other channels
  • Promote digital banking solutions and self-service options to customers
  • Ensure high levels of customer satisfaction through timely and quality support
  • Verify customer identities in line with anti-money laundering requirements
Needs-Based Conversations:
  • Identify opportunities for customers to access lending, insurance, superannuation and deposit products
  • Guide customers to the right specialist teams where necessary
Problem Resolution:
  • Investigate and resolve customer complaints and issues
  • Accurately record interactions and resolutions in CRM and complaints registers
  • Collaborate with internal teams to ensure seamless issue resolution
Continuous Improvement:
  • Stay up to date on banking products, services and third-party offerings
  • Complete required training and certifications
  • Participate in cross-training and personal development opportunities

You will bring:

  • Excellent communication and interpersonal skills
  • A customer-centric approach and strong phone etiquette
  • The ability to interpret, retain and convey complex information clearly
  • Sales acumen and a passion for helping people
  • Digital literacy with intermediate PC and Microsoft Office skills
  • Problem-solving ability and a collaborative mindset

Experience & Qualifications:

  • Proven experience in a customer service environment
  • Experience in financial services is desirable but not essential
  • Call centre (inbound/outbound) service and sales experience is desirable but not essential
  • Demonstrated ability to meet or exceed customer service and sales targets
  • Tier 2 RG146 certification is beneficial but not essential
  • Certificate IV in Customer Service or Financial Services is highly regarded

Our Culture & Perks:

  • Be part of a customer-first culture
  • Work with a supportive and values-driven team
  • Develop your skills through structured training and hands-on experience
  • Enjoy a role that offers both challenge and purpose
  • Flexibility to work from home after the probationary period has been completed
  • Additional incentives on top of your base salary

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