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Support Operations Specialist
3 weeks ago
Job Overview:
We are seeking a highly skilled professional to fill the role of Support Operations Specialist.
The successful candidate will be responsible for providing day-to-day production support for various systems. They will be required to troubleshoot technical issues, including workflow behavior and system performance. Additionally, they will need to respond to queries from interfacing systems, assist in resolving data and connectivity issues, and maintain the integrity of the Production environment.
Key Responsibilities:- Technical troubleshooting and issue resolution
- Responding to system queries and resolving issues
- Maintaining the Production environment
- Investigating and developing fixes for bugs or functionality issues
Our ideal candidate will possess good analytical skills, the ability to work under pressure, and excellent communication skills. They should also have relevant technical skills and be self-driven and proactive.
Requirements:
- Good analytical and problem-solving skills
- Ability to work under pressure
- Excellent communication skills
- Relevant technical skills
- Self-driven and proactive
Desirable Skills:
- Relevant certifications
- ITIL/production support background
- Interpersonal skills
- Tools like Control-M, ServiceNow, JIRA, and Confluence