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Revenue Growth Strategist

2 months ago

Sydney, New South Wales, Australia SafetyCulture Full time

About the Role:

SafetyCulture is a leading provider of customer success solutions, and we're seeking a highly skilled Revenue Operations Analyst to join our team. As a key member of our Customer Success organization, you will play a critical role in driving business growth and ensuring the success of our customers.

Key Responsibilities:

  • Develop and implement effective revenue growth strategies to drive business expansion and customer acquisition.
  • Collaborate with cross-functional teams to establish and maintain a robust customer success framework, ensuring seamless customer experiences and driving long-term customer relationships.
  • Design and implement data-driven dashboards and reports to track key performance indicators (KPIs) and inform business decisions.
  • Partner with the Data Analytics team to drive improvements in key operating metrics, including forecast accuracy, customer expansion, churn rates, win rates, and customer lifetime value.
  • Optimize CS tools and integrations to ensure effective management across the full customer lifecycle.
  • Implement operating rules of engagement across Customer Success to encourage collaboration between teams and alignment of tools and processes.
  • Ensure optimized reporting, analysis, and insights are captured throughout the pre and post-sales customer journey.

About You:

  • 3+ years of experience in a Revenue Operations role, ideally in a fast-growing SAAS business.
  • Proven experience in building effective GTM cadences and dashboards to optimize customer success performance and structure.
  • Exceptional project management skills and attention to detail.
  • Excellent stakeholder management skills, with the ability to build strong cross-functional relationships and align teams toward common goals.
  • Skilled communicator with the ability to communicate complex business insights, both verbally and in writing, in a clear and precise manner.
  • Highly proficient in Excel and data analytics tools.
  • Thrive in a fast-paced environment, balancing multiple projects without losing focus.
  • Resourceful and committed to advocating for our customers, with a growth mindset and a passion for problem-solving as part of a team.

What We Offer:

  • Equity with high growth potential, and a competitive salary.
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office.
  • Access to professional and personal training and development opportunities.
  • Hackathons, Workshops, Lunch & Learns.
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.