Regional Customer Service Team Lead

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000
Job Title: Regional Customer Service Team Leader

We are seeking an experienced, results-focused team lead to join our centralized team. This is a full-time, permanent opportunity based in Sydney (N/NE region) with the flexibility to travel between multiple sites.

Responsibilities
  • Ensure a customer-friendly environment at all times
  • Provide a supportive work environment for Customer Care Advisors
  • Investigate and report customer complaints/query issues
  • Engage with internal stakeholders
  • Recruit, train, and manage performance for Customer Care team members
Qualifications
  • Prior experience in a fast-paced, customer-facing environment
  • Achieve a positive customer experience in every interaction
  • High attention to detail
  • Organized with exceptional time management skills
  • Build rapport both in-person and over the phone
  • Work effectively as part of a team
Why Work With Us?

We strive to find the best fit for every role and welcome applications from diverse backgrounds. All qualified candidates will be considered regardless of age, religion, national origin, disability, or sexual orientation.

Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Leadership/Management
Industry
  • Automotive

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