Position: Service Delivery Specialist

2 weeks ago

Adelaide, South Australia beBeeDelivery Full time $80,000 - $98,000
Service Delivery Specialist

We are seeking a skilled Service Delivery Specialist to join our team in Parramatta and Adelaide.

The primary focus of this position is ensuring services are delivered in accordance with contractual requirements. This involves arranging and completing on-site visits to customers' residences to determine the scope of the removal service.

This role can be based in Adelaide CBD with local travel within the Greater Adelaide region or in Parramatta with local travel within the Greater Sydney region.

  • Develop strong relationships with providers, establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements.
  • Have a working knowledge of the contractual documentation relating to RS Providers including Deed of Agreement, Statement of Requirements and Minimum Standards.
  • Reporting of Provider WHS incidents and safety conversations with the relevant Manager.
  • Ensuring statutory regulations in relation to Compliance and Safety are adhered to by Providers.
  • Understanding the culture of key clients and ensuring swift response and resolution of any service delivery issues.
Required Skills and Qualifications:
  • Excellent experience in a customer-facing customer service position.
  • Relocations industry experience is a bonus.
  • Intermediate computer skills (Microsoft Office).
  • Excellent customer service skills (written and verbal).
  • A current C-class driver's license is required.
  • Possess initiative, a strong desire to achieve results, and a professional work ethic.
  • Flexibility and the ability to adapt to constant change.
  • Must be an Australian Citizen or Permanent Resident.
Benefits:

We offer a company vehicle with fuel card, market-competitive salary, flexible work arrangements, a positive and collaborative work environment, opportunities for professional growth and development, and local discounts on services and other special benefits for employees.

About Us:

At our organization, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity to be curious, ask the right questions, and build meaningful connections.

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