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Technical Services Director
2 months ago
We are seeking an experienced Technical Services Manager to join our team at Fujitsu. As a key member of our organization, you will be responsible for managing a team of technical professionals and providing high-quality technical engineering support to our customers and stakeholders.
Key Responsibilities- Act as the primary point of contact for customer operational support and incident coordination, ensuring timely resolution and customer satisfaction.
- Provide expert advice and guidance to technical teams, identifying and implementing process improvements to meet Best Practice standards.
- Develop and maintain strong relationships with customers, identifying opportunities to increase Fujitsu's support and services.
- Ensure compliance with contractual, legislative, risk, financial, and security standards, maintaining a high level of integrity and professionalism.
- Lead and mentor technical and non-technical team members, fostering a culture of collaboration and innovation.
- 5+ years of experience in people management, particularly in technical teams.
- Proven expertise in Technical Network Architecture, with a focus on CCNA.
- Current AGSVA Security Clearance, with the ability to work with controlled technology.
We are a global leader in technology and business solutions, committed to transforming organizations and society. Our values of aspiration, trust, and empathy drive our approach to business, and we strive to create an inclusive environment where our people can thrive.
We offer a range of benefits, including tailored career paths, flexible work arrangements, and a commitment to diversity, equity, and inclusion. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
