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Director of Business Outcomes

1 week ago

Sydney, New South Wales, Australia Datadog, Full time
Lead Customer Success Efforts

We're looking for a seasoned professional to lead our customer success efforts as a Director, Customer Success. The successful candidate will have a strong track record of driving customer satisfaction and retention while developing and maintaining accurate team forecasts, coaching and guiding teams through renewal and expansion negotiations, and taking ultimate ownership of all account relationships. This individual will also prioritize talent attraction, retention, and development; ultimately creating an ecosystem of high-performing teams.

Key Requirements:
  • Proven track record of success in negotiating and coaching contract terms
  • Experience in managing multiple teams and developing high-performing teams of Customer Success Managers
  • Familiarity with the B2B tech space or subscription-based software

About the Opportunity:
This is an exciting opportunity to join a growing organization and contribute to its continued success. As a Director, Customer Success, you will play a key role in shaping the future of customer success at Datadog. You will work closely with cross-functional teams to drive customer satisfaction and retention, and develop strategies to improve customer outcomes.

Career Opportunities and Benefits:
  • Best-in-breed onboarding and training programs
  • Competitive salary and benefits package
  • Stock options and employee stock purchase plan
  • Opportunities for career growth and advancement