Hotel Receptionist

We are seeking a highly skilled and enthusiastic Hotel Reservationist to join our team at Thornbury Castle. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of unforgettable.

• Respond to guest inquiries and resolve any issues in a timely and professional manner.
• Manage hotel reservations, check-ins, and check-outs, ensuring seamless communication with guests and staff.
• Provide guests with information about our hotel services, local attractions, and activities.
• Work collaboratively with the hotel team to ensure excellent customer service and a positive guest experience.
• Maintain accurate records and reports, using our Opera Front Office System to track guest interactions and hotel operations.

• Previous experience in a similar role, ideally in a 4* or above establishment.
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
• Strong IT skills, with proficiency in Microsoft Office and experience with hotel management systems.
• Ability to work efficiently in a fast-paced environment, with a focus on attention to detail and accuracy.
• Desire to exceed guest expectations and contribute to the success of our hotel team.

• A competitive salary and benefits package.
• Opportunities for career development and professional growth.
• A dynamic and supportive work environment.
• Uniform provided and free parking available.