Hotel Receptionist

At Thornbury Castle, we are seeking an experienced and efficient Hotel Reservationist to join our team.

Key Responsibilities:

1. Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns.
2. Excellent communication and interpersonal skills with a creative and positive attitude.
3. Strong IT skills in Microsoft Office and ability to run reports and create other reports as required.
4. Use the Opera Front Office System to check in and check out guests and take payments.
5. Checking guests in and out of the hotel, making reservations, restaurant bookings, and helping guests with organizing the best stay for them.
6. Welcoming guests to the hotel and making that unique first impression with confidence.
7. Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room.
8. Providing guests with information about the hotel and the local area.
9. Covering the reception desk at peak times and when required.

Requirements:

• Experience in a similar role, ideally in a 4* or above establishment.
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS.
• Proficient in verbal and written English.
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills.