Hotel Receptionist

Hotel Receptionist

Thornbury Castle is seeking a highly skilled and enthusiastic Hotel Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

• Guest Services: Respond to guest inquiries and resolve any issues in a timely and professional manner.
• Front Desk Operations: Manage the front desk, including checking guests in and out, handling room assignments, and processing payments.
• Communication: Develop and maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
• Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
• Administrative Tasks: Perform administrative duties, such as data entry, report generation, and filing.

Requirements:

• Experience: Previous experience in a similar role, ideally in a 4-star or above establishment.
• Skills: Proficient in verbal and written English, strong IT skills, and excellent communication and organizational skills.
• Education: High school diploma or equivalent required.

What We Offer:

• Competitive Salary: £11.92 per hour depending on experience.
• Benefits: 28-day holiday, including bank holidays, paid day off on your birthday, sickness benefit, referral program, and complimentary stay at the castle after 3 months' probation period.
• Training and Development: Opportunities for career development, training programs, and access to online training facilities.

Language: English (en-US)