Senior Business Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeProject Full time $120,000 - $180,000

Citi’s diverse teams, ideas, and possibilities drive our growth and progress.

We recognize that unique individuals and collaborative leaders have a significant impact.

The Securities Services Technology team seeks a Technology-focused Project/Relationship Manager to manage key client projects, maintain, and build Platinum Custody and Funds relationships.

**Key Responsibilities:**

- Plan and deliver multiple client onboarding/enhancement projects with 100% on-time and on-budget delivery goals.
- Provide oversight, risk, and issue management for external client onboarding initiatives.
- Influence and negotiate with peers across functions to meet client needs.
- Build and maintain strong relationships with technology, operations, and product partners.
- Manage stakeholders and adhere to Citi best practice and regulatory requirements.
- Ensure detailed IT work plans, schedules, and status reports are provided.
- Provide evaluative judgment based on analysis of complex situations and draw from diverse internal and external sources.
- Develop knowledge of the underlying technology stack and supported business areas.
- Work with Sales, Product, and other technology units to complete Request for Proposals (RFPs) and Due Diligence for new client deals and existing ones.
- Assist in preparing estimates for new client deals through interactions with Sales, Product, Operations, and Technology.
- Collaborate with Client Executives and Account Managers to provide clients with technology support and assistance in driving their technology requirements within the bank.

**Required Skills and Qualifications:**

- Experience managing technology and client delivery projects
- Delivering on complex technical issues involving multiple stakeholders
- Managing client expectations with significant uncertainty
- Strong listening, presentation, communication, and influencing skills
- Attention to detail in management reporting
- Technical background with ability to quickly understand differing technologies
- Self-driven, acts with urgency, and passionate about delivering results
- Ability to work through influence across all organizational levels
- Meticulous planner with attention to detail
- Managing complexity and dependency
- Experience in Funds Servicing businesses, particularly in APAC markets is preferable
- Bachelor's or University degree or equivalent experience; potentially Masters degree
- 10 years' experience in Technology, Operations, or Client-facing activities
- 3+ years financial services experience preferably in Securities Services
- Degree-educated in a financial discipline or IT
- PMP/PgMP, Prince 2, or similar formal project management certification would be beneficial

**We are an equal opportunity employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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