Pega Decisioning Lead

1 month ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

The Pega Decisioning Lead will be responsible for leading the design of the decisioning platform to support customer experience transformation in ANZ Plus. This will involve using Agile methods to design and deliver business and technical solutions for initiatives within the ANZ Transformation program.

Key Responsibilities:

  1. Design, implement and scale decisioning framework to support requirements of different business streams in ANZ Plus.
  2. Define best practices that allows multiple teams to deliver NBAs at scale safely.
  3. Work closely with Solution Architects and Business owners to propose fit for purpose solutions for initiatives.
  4. Coach and mentor team of decisioning architects.
  5. Ensure feature design and build adheres to ANZ standards, controls and best practices.

What We're Looking For:

  • Lead design, development, and optimisation of core decisioning components like control groups, contact policy and arbitration.
  • Experience in designing and managing Pega Decisioning framework for a large-scale project.
  • Experience of Pega - 1:1 Ops manager is good to have.
  • Experience in designing multi layered data models (CAR) for decisioning framework.
  • Experience in driving continuous improvement and optimisation of decisioning framework.
  • Can appreciate difficult problems and work autonomously on tasks with complexity.
  • Good understanding of data models, integrations and features of Pega decisioning.
  • Understanding of cloud, data and integration platforms will be an advantage.
  • Experience working in agile delivery team.
  • Ability to work independently with senior stakeholders.

ANZ Culture:

At ANZ, we're passionate about our purpose to shape a better future for our customers, communities, and people. We're committed to fostering an inclusive and diverse culture that values collaboration, innovation, and teamwork.



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