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Customer Insights Analyst

2 months ago

City Of Yarra, Australia ACCS - ARES Customer Care Solutions GmbH Full time
About the Customer Insights Analyst Position

We are seeking a skilled Customer Insights Analyst to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Insights Analyst, you will play a crucial role in interpreting customer data to inform our business approach.

Key Responsibilities:
  • Produce sales leads by identifying and evaluating customer needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid, and comprehensive information by using the right methods/tools
  • Reach personal/customer team sales targets and call handling quotas
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Requirements:
  • Some proven customer support experience or experience as a client service representative
  • Track record of not just reaching, but exceeding quota requirements
  • Strong phone administration skills and active listening capabilities
  • Experience with CRM systems and practices
  • Customer orientation and capacity to adapt/respond to different types of characters
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • High school degree