Senior Data Analyst

3 weeks ago

Council Of The City Of Ryde, Australia Singtel Group Full time
About the Role

We are seeking a highly skilled Senior Digital Data Analyst to join our team at Optus. As a key member of our AI division, you will play a critical role in driving business growth and innovation through data-driven insights.

Key Responsibilities
  • Mentor and develop the skills of junior data analysts
  • Query and analyze digital data to derive insights on customer benefits, sales impact, and operational efficiencies
  • Translate complex business questions into tangible outcomes and present findings in a clear and understandable language
  • Prioritize, define, and implement tracking solutions across digital assets to capture critical aspects of sales and service customer journeys
  • Deliver findings to senior business partners to drive decision-making and contribute to overall business success
Requirements
  • Qualifications and training in a quantitative field (e.g. mathematics, computer science, finance, engineering, statistics)
  • Previous experience in contact centers, digital sales, or digital service
  • Proficiency in analytical techniques, SQL and/or SAS coding skills, and advanced Excel, communication, and presentation skills
  • Understanding of data structures, data extraction, and experience in a digital implementation environment
What We Offer
  • Flexible working hours with 3 days in the office and 2 days remote
  • Inclusive paid parental leave up to 14 weeks for the primary caregiver
  • Access to extensive online and facilitator-led learning catalogue, including MBA micro-credential via Optus U
  • Opportunities to connect with colleagues through employee-led volunteer groups
  • Vibrant campus life with various facilities, including restaurants, cafes, gymnasium, GP, and post office
About Optus

At Optus, we value diversity and inclusion, and we are committed to ensuring that our application process provides an equal employment opportunity to all job seekers. If you require any adjustments or accessibility support, please email Accessible Recruitment@optus.com.au.

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