Club Operations Manager

1 month ago


Ryde, Australia Next Gen Health & Lifestyle Clubs Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead the day-to-day operations of our club in Ryde. As the General Manager, you will play a key role in ensuring the club's success and providing an exceptional experience for our members and employees.

Key Responsibilities
  • Lead and manage the team to achieve sales, customer service, and employee engagement goals.
  • Develop and implement business strategies to drive revenue growth and improve operational efficiency.
  • Recruit, select, hire, and train Heads of Department Managers and staff.
  • Manage and develop staff within the club to ensure they have the skills and knowledge needed to excel in their roles.
  • Actively participate in ongoing communication with the Executive Team, Heads of Departments, other General Managers, and staff, as required.
Requirements
  • Prior experience working in management in a fitness or retail environment.
  • Strong attention to detail with the ability to see the bigger picture.
  • Ability to think quickly and make timely effective decisions.
  • Excellent communication skills and experience providing constructive feedback.
  • Flexibility to work a rotating roster between the hours of 5am-10pm, Monday to Sunday.
  • Demonstrated ability to develop team members and effectively manage team member performance.
  • P&L experience and effective problem-solving skills.
  • Strong customer service skills.
About Next Gen Clubs

Next Gen Clubs offer a unique and welcoming environment that appeals to both individuals and families. Our clubs feature extensive fitness facilities, racquet facilities, aqua, social, and relaxation areas, as well as licensed cafés and lounges with free internet access. We are committed to providing an exceptional experience for our members and employees, and we are seeking a highly motivated and experienced General Manager to lead our team in Ryde.



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