
Administrative Team Lead
5 days ago
Job Summary
">This is an exciting opportunity to lead a team of customer service representatives and manage the day-to-day office operations. As an Office Manager, you will be responsible for ensuring smooth communication between customers and internal teams, managing escalations professionally, and continuously improving internal processes.
">About the Role
">- Lead and support a high-performing customer service/office team.
- Oversee office coordination and workflow improvements.
- Manage escalated enquiries and ensure timely resolution.
- Maintain service standards and reporting across systems.
- Drive cross-departmental collaboration (Sales, Ops, Warehouse).
- Champion process improvement and team performance.
Key Skills and Qualifications
">You will need to have:
">- A proven track record in managing an office or customer service team.
- Strong communication and problem-solving skills.
- Proficiency with Microsoft Office and CRM software.
- Confidence managing team performance and training needs.
- A hands-on, proactive approach with attention to detail.
- The ability to foster a positive, collaborative team culture.
What We Offer
">We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. You will work in a dynamic and supportive team environment, with access to the latest technology and tools. Our company values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.
">How to Apply
">To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you
">Work Environment
">This role is based in our office location. You will work in a fast-paced and dynamic environment, with regular interaction with colleagues and external stakeholders. You will need to be able to work independently and as part of a team, with strong communication and interpersonal skills.
">Contact Information
">Please do not contact us regarding this job posting. Only applications submitted through our website will be considered.
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