Regional Technology Innovation Manager

3 days ago

Sydney, New South Wales, Australia beBeeInnovator Full time $120,000 - $170,000

As a key player in our organization, you will oversee the implementation of process-enabling technology across the APAC region. This is an exciting opportunity to drive innovation and enhance business efficiency.

Job Description

  • Serve as a Subject Matter Expert (SME) for all clinical systems being utilized by users - functionality knowledge, roles and access process, data quality/compliance needs, pain points, system issues and available workarounds, & planned enhancements.
  • Identify need for communications and additional training. Work with Business System Owners and communications experts to ensure systems communications are effective, clear for local users and informative. Host training sessions to share new system functionality and best practices.
  • Conduct User Account Review process for clinical systems.
  • Support data clean-up activities in assigned countries.
  • Collectively with country/regional management perform root cause analysis to identify current state process inefficiencies and how technology may enable the process to address.
  • Work with Senior Regional Systems Lead, Business System Owner and Country Representatives to identify SMEs, assist SMEs by developing and providing training to SMEs, ensure alignment of SME knowledge and involvement against SME expectations and address any gaps in SME onboarding.
  • Drive technology/process innovation and help with innovation pilots and ultimate implementation in the region.
  • Partner with IT representatives and regional GCTO staff in the identification of processes that can be improved by enabling technology.
  • Work with Business System Owner and Application Management Services teams to identify trends in Helpdesk issues that require updated training and communications.

Required Skills and Qualifications

  • Bachelor degree, Master degree preferred.
  • Prior background in country clinical operations and systems expertise is preferred.
  • Extensive experience in clinical research/development.
  • Proficient in English language.
  • Possess experience working with and helping end-users of Clinical Development tools.
  • Extensive knowledge of Global Clinical Development procedures (GDP).
  • Proven ability in delivering training and presenting on systems and business processes in multi-cultural forums.
  • Demonstrated interpersonal, communication, negotiation, persuasion and leadership skills in dealing with a broad variety of cultures on non-routine matters in stressful situations.

Benefits

  • Work autonomously whilst being supported, encouraged and part of a trusted organization.
  • Exposure to upskill and develop in your role.
  • Flexibility and opening doors to other opportunities and skillsets.

Others

  • We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.
  • The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.
  • We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
  • We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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