Installation Team Lead
1 month ago
We are seeking an experienced Installation Team Leader to join our team based in Penrith on a full-time permanent basis.
About the RoleThis is a fantastic opportunity for a motivated and ambitious individual to lead our installation team and drive growth, high-quality installations, and exceptional customer service.
As Installation Team Leader, you will be responsible for:
- Adhering to our company's safety standards at all times
- Assisting the Plantscape Consultant on bespoke designs and delivering project installations
- Coaching, mentoring, and training the installation team to achieve targets
- Monitoring and reviewing service and installation productivity rates
- Conducting regular quality audits
- Ensuring Company service practices are met and identifying opportunities to improve service standards
- Maintaining the team's company vehicles in a safe, reliable, and clean condition
- Proactively resolving customers' issues and developing long-term customer relationships
To be successful in this role, you will need:
- 3 or more years of experience within the service industry, preferably in horticulture
- Prior experience working within the plant hire industry (preferred)
- A high level of communication skills
- The drive to lead by example and set a high standard of customer service and standards
- Service complaint resolution skills
In return for your hard work and dedication, we offer a competitive salary, estimated to be around £40,000 - £50,000 per annum, depending on experience. This role also comes with opportunities for professional development and advancement within the company.
How to ApplyIf you are a motivated and ambitious individual who is passionate about horticulture and customer service, please submit your resume and cover letter to apply for this exciting opportunity.
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