IT Retail Support Team Leader

3 weeks ago


Melbourne, Victoria, Australia Spotlight Group Full time

Role Overview

Spotlight Group is seeking a highly skilled IT Retail Support Team Leader to join our team. As a key member of our End User Services Department, you will play a crucial role in supporting our store network across Australia, New Zealand, Singapore, and Malaysia.

About the Role

In this pivotal position, you will be responsible for providing 2nd/3rd level support for various systems, including POS, networks, and telecommunications. You will also lead your team in supporting our unique POS applications and ensuring all systems operate securely and efficiently.

Key Responsibilities

  • Provide 2nd/3rd level support for POS, networks, and telecommunications systems
  • Lead your team in supporting POS applications and ensuring system security and efficiency
  • Travel to stores for setups, relocations, and troubleshooting
  • Manage store projects, configure systems, and maintain vital documentation
  • Foster a collaborative spirit and motivate your team
  • Assist in troubleshooting hardware and software technical issues
  • Support promotional and pricing issues

Requirements

  • Prior experience in leading a team within an IT support function
  • Must have experience with Retail Directions and Surefire or similar systems
  • Excellent communication skills to connect with people of all technical backgrounds
  • Ability to thrive in a fast-paced, ever-changing environment
  • Valid driver's license and passport for interstate and international travel
  • Solid knowledge of Windows OS, SQL databases, and troubleshooting expertise

What We Offer

  • Exposure to key senior stakeholders and opportunities across one of Australia's largest Private Businesses
  • Career progression, personal development, and mentoring
  • A culture that rewards initiative and creativity
  • Benefits – Discounts across all brands, EAP, Gym Membership Discounts and more

About Us

Spotlight Group Holdings (SGH) is a privately held $3bn+ Australian parent company which controls, operates and invests in a diverse set of businesses and assets.



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