Desktop Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Sustain Recruit Full time

About the Role:

As a Desktop Support Engineer, you will be a crucial member of the support team, handling everything from Level 1 through to Level 2 with a bit of Level 3. The role involves a mix of automation work and traditional support tasks, including password resets, Office 365, and Intune troubleshooting. If you have Autopilot experience, that's a plus, but solid experience with Office 365 and Intune is essential. This is a full-time role requiring full working rights in Australia; unfortunately, sponsorship is not available.

Key Responsibilities:

  • Provide Level 1 to Level 2 support with some Level 3 tasks.
  • Work with modern software and cloud-based operations, including Azure backend and Intune.
  • Automate onboarding processes and other support functions.
  • Handle application support for specific business areas, with a focus on excellent service delivery.
  • There is an on-call weekend component with flexible conditions and additional compensation.
  • Flexible shift work with late start/late finish available.

Requirements:

  • 3 years of experience in desktop support, preferably within a fast-paced environment or startup.
  • Strong technical skills in Office 365, Intune, and any experience with Autopilot, Azure, and automation is highly valued.
  • Excellent communication skills are essential, as you will be working in a highly technical environment and engaging with non-technical staff across the business.
  • A can-do attitude, with the ability to prioritize, problem-solve, and handle anything that comes your way.

Benefits:

  • Great learning opportunities with internal promotions strongly encouraged.
  • Be part of a growing company with a big security team, providing a fantastic environment to advance your technical career.
  • Salary package starting at $90,000 + Super + On-call incentive + Performance bonus.
  • Hybrid working with one day a week at home as remote working when on call.

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