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Leading Visitor Experiences

3 weeks ago


Cape Otway, Australia beBeeGuiding Full time $40,000 - $60,000
Job Title:

Guiding Experience Specialist

Job Description:

We are seeking a skilled and knowledgeable Guiding Experience Specialist to deliver exceptional tours and experiences for our visitors. As a key member of our team, you will be responsible for ensuring that every guest has an unforgettable experience at Cape Otway Lightstation.

As a Guiding Experience Specialist, your main responsibility will be to provide engaging and informative commentary to visitors, highlighting the rich history and significance of the lightstation and its surroundings. You will also be responsible for conducting group tours, ensuring that all guests have a safe and enjoyable experience.

Key responsibilities of this position include:

  • Delivering high-quality tours and engagement, focusing on enriching the visitor experience through meeting and exceeding expectations.
  • Adhering to opening and closing procedures of site facilities, ensuring that all areas are clean and tidy.
  • Ensuring that all historic displays and interpretative sites are professionally presented at all times.
  • Observing and implementing safe practices while undertaking tour guiding, ensuring visitor safety.
  • Identifying potential risks and reporting any hazards, accidents, incidents, or near misses to management.

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You should also have a strong knowledge of the lightstation's history and surroundings, as well as a passion for delivering exceptional customer experiences.

Required Skills and Qualifications:

Tertiary qualification in Tourism, Hospitality, or a related field of study.

Demonstrated experience in the tourism or hospitality sector as a tour guide.

Benefits:

As a Guiding Experience Specialist with us, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of dedicated professionals who are passionate about delivering exceptional customer experiences.

You will also have access to ongoing training and development opportunities, which will help you to enhance your skills and knowledge and advance your career.

Additionally, you will be working in a beautiful and unique location, surrounded by stunning natural beauty and steeped in history and culture.

Others:

Appointment to this position is subject to the successful applicant being able to provide a National Police Check Certificate, obtain a Working with Children Certificate, provide evidence of Australian Work Rights, and hold a current Australian Driver's License.