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Cinema Operations Manager
2 weeks ago
At our cinemas, we prioritize delivering exceptional customer experiences. If you thrive on ensuring every interaction meets the highest standards, this role may be suitable for you.
We are seeking a seasoned leader to join our management team at a cinema location.
Our Vision is to create unique entertainment experiences and properties that set us apart. Our Purpose is to positively impact ourselves, our colleagues, customers, and communities. We achieve our goals by living our values of empowerment, possibilities, and community.
The Key Accountabilities include:
- Operational Leadership:
- Assist in monitoring and enhancing customer service activities at the location.
- Have a thorough understanding of company policies and procedures.
- Support the General Manager in overseeing day-to-day operations according to current policies, procedures, and legal requirements.
- Leadership and Team Management:
- Provide guidance and support to the Duty Manager and team members.
- Collaborate with the General Manager to facilitate the recruitment, induction, and training of team members.
- Assist the General Manager in the Performance Management of Cinema Employees – coaching, counselling, appraising.
- Revenue and Financial Management:
- Support the General Manager to meet revenue targets for the location.
- Analyse Operating Statements and daily performance reports, identifying areas for improvement and implementing corrective action to align with evolving business needs.
- Customer Service:
- Ensure employees are focused on exceeding customer expectations for cinema experience.
- Maintain the cleanliness of all facilities.
- Sales and Promotional Opportunities:
- Drive revenue streams and explore opportunities to maximise assets and sales revenue.
