Senior ServiceNow Solutions Expert

2 days ago

Adelaide, South Australia beBeeServiceNow Full time $100,000 - $120,000
Senior IT Services Management Specialist

We are seeking an experienced professional to drive the implementation, configuration, and maintenance of ServiceNow solutions.

This role plays a key part in delivering high-quality IT services management solutions to enhance efficiency across various business functions within the Education sector.

Key Responsibilities:
  • To contribute to the entire ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
  • Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business requirements.
  • Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and relevant technologies.
  • Implement workflows, business rules, and automation to streamline processes and improve user experience.
  • Collaborate closely with IT teams, business stakeholders, and ServiceNow professionals to align solutions with organisational goals.
  • Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
  • Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
  • Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
Qualifications:
  • Demonstrated experience in working with ServiceNow (Developer, Consultant, or Administrator roles).
  • Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.
  • Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.
  • Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).
  • Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.
  • Solid understanding of ITIL best practices.
  • Experience in working with Agile methodologies.
Preferred Qualifications:
  • ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.).
  • Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.

This is a fantastic opportunity to join our team and make a real impact in delivering high-quality IT services management solutions.

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