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Drive Customer Satisfaction

3 weeks ago

Campbelltown, Australia beBeeManager Full time $80,000 - $105,000
Assistant Manager Job Description

This role is perfect for those who are passionate about delivering exceptional customer experiences.

As an Assistant Manager, you will play a key part in shaping the customer journey at our cinema. You will be responsible for driving sales growth and ensuring that every guest has an outstanding experience.

Our team is dedicated to creating a dynamic and inclusive work environment where everyone feels valued and empowered to make a difference. We believe that by working together, we can achieve great things.

We are looking for someone who shares our passion for delivering exceptional results and making a positive impact on our customers and colleagues. If this sounds like you, we'd love to hear from you

Key Responsibilities
  • Operational Management: Responsible for the day-to-day operations of the cinema, including managing staff, maintaining high standards of cleanliness and safety, and ensuring compliance with company policies and procedures.
  • Sales and Revenue Growth: Focus on driving sales growth through effective marketing strategies, identifying new revenue streams, and implementing initiatives to increase ticket sales and concessions.
  • Customer Service: Lead the delivery of exceptional customer service, ensuring that every guest has an outstanding experience. This includes responding to customer feedback, resolving issues promptly, and providing excellent communication skills.
Required Skills and Qualifications
  • Leadership and Team Management: Proven ability to lead and motivate teams to achieve exceptional results, with a focus on developing and empowering staff to reach their full potential.
  • Customer Service: Excellent customer service skills, with a proven track record of delivering exceptional results in a fast-paced environment.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and suppliers.
  • Problem-Solving and Analytical Skills: Ability to analyze data, identify trends, and develop solutions to drive business growth and improvement.
Benefits

We offer a competitive salary and benefits package, including opportunities for professional development and career advancement.

Our team is dedicated to creating a dynamic and inclusive work environment where everyone feels valued and empowered to make a difference.

If you are passionate about delivering exceptional customer experiences and want to join a team that values innovation and creativity, we'd love to hear from you

How to Apply

If you are excited about this opportunity and have the required skills and qualifications, please submit your application, including your resume and a cover letter outlining your relevant experience and achievements.