ITSM Solutions Expert

2 days ago

Canberra, ACT, Australia beBeeServicenow Full time $90,000 - $110,000

Job Title: ITSM Solutions Expert

This position involves working with stakeholders to determine requirements and translate them into solutions to be implemented within the IT Service Management (ITSM) tools such as the ServiceNow platform.

We are looking for a skilled practitioner with in-depth knowledge of the tool's capabilities, who can analyse product and service requirements, and determine effort required to integrate new service requirements into the ITSM tools.

The successful candidate will create work packages, including cost estimates and timeframes to integrate service providers and new services. They will also manage and coordinate the translation of ITSM designs into solutions, working closely with ITSM technical teams.

Key Responsibilities:

  • Determine, prioritise, and oversee delivery of functional service requirements and proposed service design options based on in-scope service management tools.
  • Ensure designs are clear and unambiguous so that ITSM tools team can efficiently translate them into coded solutions.

Requirements:

  • ServiceNow practitioner experience, deep knowledge of the tool's capabilities, and ability to translate requirements into efficient ITSM service solutions.
  • Working knowledge of IT service principles and frameworks, including ITIL, process tools, frameworks, and best practice methods.
  • Experience working within ITSM frameworks and driving improvement plans.

Eligibility:

Australian citizen with the ability to obtain a Government Security Clearance.

  • Itsm

    7 days ago

    Canberra, ACT, Australia Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Itsm Lead

    7 days ago

    Canberra, ACT, Australia Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Itsm

    4 weeks ago

    Canberra, ACT, Australia Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.Join us and help the world's leading organizations unlock the value of technology and...

  • Expert Cloud Solution Architect

    1 week ago

    Canberra, ACT, Australia beBeeSecurity Full time $100,000 - $140,000

    Cloud Solutions ExpertWe're seeking an innovative Cloud Solutions Expert to join our Managed Services team. As a key member of our team, you'll design, deliver, and support secure and scalable cloud solutions for our clients across Microsoft Azure, M365, AVD, and hybrid environments.This role is perfect for problem-solvers who thrive under pressure and want...

  • Dynamic ICT Solutions Experts

    5 days ago

    Canberra, ACT, Australia beBeeChange Full time $80,000 - $140,000

    Expert ICT Professionals WantedWe are seeking a permanent full-time ICT Change Coordinator to provide IT Service Management (ITSM) capability and services across the Defence and National Security Community.This role is crucial in delivering our promise of being Experts, Trusted, and Reputable in providing security-cleared ITSM professional services.About the...

  • Technical Itsm Specialist

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Join or sign in to find your next jobJoin to apply for theTechnical ITSM Specialistrole atLeidos1 day ago Be among the first 25 applicantsJoin to apply for theTechnical ITSM Specialistrole atLeidosWe're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family...

  • ITSM Service Manager

    4 weeks ago

    Canberra, ACT, Australia Kinexus Full time

    RFQ-ASD-LH-03966 ITSM Service ManagerDue to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a...

  • Itsm Service Manager

    2 weeks ago

    Canberra, ACT, Australia Kinexus Full time

    RFQ-ASD-LH-03966 ITSM Service Manager Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a...

  • Technology Solutions Expert

    2 weeks ago

    Canberra, ACT, Australia beBeeSolution Full time $90,000

    Job Title:IT Solution ArchitectAbout the Role:We are seeking an experienced IT Consultant to join our team. As a key member of our Halo consulting team, you will work closely with clients to deliver innovative technology solutions.Gather and analyse business requirements to design, implement, and manage technology solutionsLead workshops, deliver...

  • Senior ServiceNow Solutions Expert

    5 days ago

    Canberra, ACT, Australia beBeeDeveloper Full time $200,000 - $230,000

    Expert ServiceNow Developer OpportunityThis is a unique chance to showcase your expertise as a seasoned ServiceNow developer and contribute to delivering platform solutions for the upcoming financial year. You will be instrumental in providing high-quality support, advice, and custom development services for the Enterprise Service Management and Workflow...