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Program Manager: Training Partner Programs
2 months ago
ServiceNow is seeking an experienced Senior Program Manager to scale, manage, and innovate on our Authorised Training Partner (ATPs) programs across the Asia-Pacific region. The ATP program comprises multiple sub-programs that are vital to the success and scale of our training sales and delivery organizations.
Key Responsibilities- Proactively recruit, screen, and onboard new ATPs in strategic markets, aligned to global ATP program management and regional sales, delivery, and operations team requirements.
- Set, communicate, and track clear goals for existing ATPs through consistent and effective engagement, including quarterly business reviews and ongoing sales enablement that establishes ServiceNow as a top partner for preferred ATPs.
- Collaborate with ServiceNow's marketing and cross-functional teams to create sales enablement content and co-selling collateral for ATPs.
- Work with the regional training Sales manager to build an accurate and predictable go-to-market model for each ATP.
- Align closely with ServiceNow sellers to develop a mutual success plan for leveraging ATPs to achieve regional sales targets.
- Provide strategic guidance on partner program design and development to evolve the ATP program in alignment with global training go-to-market strategy.
- Program maturity: Establish rigorous, automated, and scalable processes that support the ATP engagement strategy and measurement of business outcomes.
- Co-own the internal training sales enablement strategy, including consolidating and communicating training updates and information to training sellers and consultants.
- 8+ years of professional experience in partner program management, customer service management, or related fields.
- Proven success working in the IT Training or Customer Education fields.
- Excellent spoken and written English skills.
- Have prior work experience across SE Asia, India and Australia and understand the business nuances across each of these regions.
- Demonstrated success in collaborating with sales teams, through direct sales, sales enablement, solution consulting, or similar.
- Proven ability to innovate, iterate, and take ownership of your projects and programs as a trusted advisor to leadership within your area of expertise.
- Emotional intelligence and maturity to navigate complex internal and external relationships and manage escalations effectively.
- Excellent attention to detail, operational rigor, and a commitment to data-driven decision making.
- Executive presence with the ability to present and communicate effectively at an enterprise level.
- Strong focus on team success and a customer-first mindset.
We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.
