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Operational Support Lead

2 months ago

Melbourne, Victoria, Australia CSL - Australia Full time
About the Role

We are seeking an experienced Operational Support Lead to join our Building Operations and Services (BOS) Support Team at CSL Melbourne site. This team provides support services to the R&D facilities and the BOS departments at our site. Reporting to the Associate Director, Building Operations & Services, you will direct and manage activities of the BOS Operational Support Team to provide high quality, user-focused support services to the BOS department and to the wider R&D and site facilities.

Key Responsibilities
  1. Contract Management: Lead contract management for the Building Operations & Support department, including Integrated Facility Management (IFM) contracts, Facilities Services and Supplies (FSS/PSS) contracts, and lab maintenance contracts.
  2. Soft Services Management: Manage the execution of soft services (e.g. cleaning, waste, gowns etc.) under the IFM contract and report issues following work authorization and Key Performance Indicators (KPIs).
  3. Warehouse and Loading Bay Operations: Accountable for the warehouse and loading bay operations and movement of goods services.
  4. R&D Ordering Services: Responsible for R&D ordering services including the consolidated consumables and chemicals services.
  5. Departmental Safety: Accountable for departmental safety, including but not limited to permit management, safety equipment management, and risk assessment development.
  6. Operational Support Strategy: Lead development of Operational Support strategy for the Building Operations & Services department.
  7. Workplan Objectives: Negotiate/set/approve annual Workplan Objectives for the BOS Operational Support team, group leaders, and other key staff of the department.
  8. Resource Management: Apply the resources of the department in compliance with CSL and Divisional policies, applicable government regulations, and the facility license conditions issued by the Therapeutic Goods Administration (TGA).
  9. Team Management: Manage the human, financial, and physical resources of the department to support and meet the quality and commercial goals of the Division.
  10. Collaboration and Communication: Work closely with the managers of the Division, and corporate officers, to achieve an efficient, cohesive operation.
  11. Health and Safety: Ensure CSL health and safety procedures and business policies are followed, including performing EHS Risk Assessments.
Requirements
  1. Tertiary Qualification: Tertiary qualification in a relevant field (e.g. Science, Engineering, or related field).
  2. Industry Experience: 10+ years of similar industry experience with more than 5 years' experience managing a small team.
  3. Knowledge and Skills: Knowledge of Good Laboratory Practice (GLP), Good Manufacturing Practice (GMP), and International Conference on Harmonisation (ICH) guidelines. Experience in change control, deviation management, and technical writing. Knowledge of stability trials, monitoring of critical utilities, environmental monitoring, and analytical method validation.
  4. Leadership and Collaboration: Ability to handle many projects simultaneously and integrate project planning efforts across departments. Excellent stakeholder focus and collaborative mindset, ability to inspire others and exemplify CSL employee brand and values.
  5. Flexibility: Flexible working hours (role may include some late night/international teleconferences).