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Frontline Hospitality Professional

3 weeks ago


Brisbane, Queensland, Australia beBeeCustomer Full time $45,000 - $65,000
Frontline Hospitality Professional

The hotel industry offers a dynamic and fast-paced environment where individuals can develop their skills in customer service, teamwork, and sales.

As a member of our team, you will play a pivotal role in delivering exceptional guest experiences and forging strong relationships with customers.

About This Role:

  • You will be responsible for ensuring every guest feels valued and supported through prompt and professional assistance.
  • Collaboration with colleagues is key to achieving team goals and objectives.
  • Promoting hotel services and amenities will be crucial in increasing revenue and occupancy rates.
  • Maintaining accurate records and reports will help track performance and identify areas for improvement.

Your Key Responsibilities:

  • Responding to guest queries and concerns in a timely and courteous manner.
  • Participating in ongoing training and development programs to enhance your skills and knowledge.
  • Contributing to the implementation of new initiatives and processes to improve guest satisfaction and hotel operations.
  • Providing exceptional service during peak periods and special events.

Requirements:

  • Australian Working Rights are mandatory.
  • Hospitality or related field experience is highly desirable.
  • Excellent communication and interpersonal skills are essential.
  • You must be able to work a rotating roster including weekends.