Technical Support Specialist

2 days ago

Townsville, Queensland, Australia beBeeServiceEngineering Full time $90,000 - $120,000

About this role

We are seeking a skilled Service Engineer to join our dynamic Service Team based in Townsville. As a key member of our team, you will be responsible for maintaining effective relationships with customers, ensuring the highest level of service delivery and customer satisfaction.

Key Responsibilities:
  • Maintain strong relationships with customers by gaining their respect and trust
  • Onsite repairs, maintenance and installation of designated high-end products and software
  • Upgrade software and apply patches as necessary
  • Strong troubleshooting skills, provide technical support for customers and escalate as necessary
  • May consult with other vendors to mutually agree on a resolution
  • Ability to communicate complex technical issues on a non-technical level
  • Detail oriented with excellent time management skills and networking experience
  • Ability to follow company policies and procedures
  • Maintain service tools and equipment and provide accurate compliance of all field service administration and reporting requirements

This is an exciting opportunity to work with a global leader in medical device technology and contribute to the success of our business. In return, you will receive international product training and a world-class staff development program.

Required Skills and Qualifications:
  • Formal qualifications in an electronic / engineering / IT field
  • Experience in servicing of precision equipment or IT support is required preferably within the Medical Device field
  • Strong IT knowledge and awareness in PC supported instrument diagnostics would be an advantage. A high level of computer literacy and networking is essential with the ability to work unsupervised
  • Knowledge of the DICOM standard, SQL and PACS is desirable
  • Past proven experience in a customer orientated environment with exceptional customer service and the ability to deal with difficult situations and customers
  • Demonstrated experience using networking skills
  • Regional Travel will be required up to 50% of the time
  • A forward thinker who can prevent problems before they arise
  • A process driven individual who has the ability to manage multiple tasks and be flexible often dealing with ad-hoc queries from customers
  • Strong organizational and communication skills
Benefits:

This is a truly exciting opportunity to work with a world leading company and contribute to its continued success. In return, you will receive international product training and a world-class staff development program.

This role offers a unique blend of technical challenge and customer interaction, making it an ideal career opportunity for those looking to develop their skills and expertise in a fast-paced environment.

  • IT Technical Specialist

    7 days ago

    Townsville, Queensland, Australia beBeeSupport Full time

    Job Title: IT Support SpecialistWe are seeking an experienced and skilled IT support specialist to join our team. The successful candidate will provide technical support to users, ensuring they have access to the necessary tools and resources to perform their job functions.The ideal candidate will have a strong understanding of Windows operating systems,...

  • IT Support Specialist

    2 days ago

    Townsville, Queensland, Australia beBeeSupport Full time $71,806 - $77,714

    Job Title: IT Support SpecialistThis role is for an IT Support Specialist to join our team. We are seeking a highly skilled and experienced professional who can provide excellent customer service and technical support to our staff.Key Responsibilities:Provide timely and effective technical support to staff via phone, email, and in-personAssist with...

  • Technical Publications Data Specialist

    4 weeks ago

    Townsville, Queensland, Australia Boeing Full time

    Join to apply for the Technical Publications Data Specialist role at Boeing3 days ago Be among the first 25 applicantsJoin to apply for the Technical Publications Data Specialist role at BoeingGet AI-powered advice on this job and more exclusive features.Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We're committed...

  • Technical Publications Data Specialist

    3 weeks ago

    Townsville, Queensland, Australia Boeing Full time

    Join to apply for the Technical Publications Data Specialist role at Boeing3 days ago Be among the first 25 applicantsJoin to apply for the Technical Publications Data Specialist role at BoeingGet AI-powered advice on this job and more exclusive features.Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We're committed...

  • Technical Publications Data Specialist

    4 weeks ago

    Townsville, Queensland, Australia Australian Helicopter Pilot School Pty Limited. Full time

    Boeing Defence Australia is looking for a Technical Publications Data Specialist to join the AH64 Apache program. This is no ordinary role and we are looking for team mates that are technically minded, but collaborative in their approach to working.Be part of a team that support the world's most advanced and proven attack helicopter. The Apache aircraft...

  • Technical Publications Data Specialist

    4 weeks ago

    Townsville, Queensland, Australia Australian Helicopter Pilot School Pty Limited. Full time

    Boeing Defence Australia is looking for a Technical Publications Data Specialist to join the AH64 Apache program. This is no ordinary role and we are looking for team mates that are technically minded, but collaborative in their approach to working.Be part of a team that support the world's most advanced and proven attack helicopter. The Apache aircraft...

  • Technical Publications Data Specialist

    4 weeks ago

    Townsville, Queensland, Australia The Boeing Company Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Location:TownsvilleCategory:Business SupportPosition Type:PermanentJob...

  • Technical Publications Data Specialist

    4 weeks ago

    Townsville, Queensland, Australia The Boeing Company Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Location: Townsville Category: Business Support Position Type: Permanent Job...

  • IT Technical Specialist

    3 days ago

    Townsville, Queensland, Australia beBeeEngineer Full time $80,000 - $120,000

    Technical Support Role Overview:The role of an IT Support Engineer involves delivering high-quality technical support to stakeholders within the education sector.Key Responsibilities:Ensuring service requests are completed within predetermined timeframes and priorities, thereby guaranteeing quality service outcomes.Supporting the implementation of personal...

  • Desktop Support Specialist

    3 days ago

    Townsville, Queensland, Australia beBeeTechnical Full time $60,000 - $90,000

    Job DescriptionThis is an exciting opportunity to work as a Desktop Support Specialist, providing technical assistance and support to clients across multiple technology streams.Key ResponsibilitiesRespond to and resolve incidents and service requests within agreed service level agreements, and follow the breach reporting process for any failed SLAs.Asset...