Senior Conflict Resolution Specialist
2 weeks ago
We are seeking an experienced dispute resolution professional to join our team. As the dispute resolution lead, you will play a crucial role in identifying trends, managing, monitoring, and implementing resolutions for external member complaints.
The ideal candidate will have extensive knowledge of superannuation, investments, and financial services laws, as well as exceptional conflict resolution skills. They will be able to work independently and collaboratively as part of a team.
The key responsibilities of this role include:
- Investigations and complaint resolution
- Workflow monitoring
- Reporting and analysis
- Continuous improvement
- Training and development
- Relationship management
The successful candidate will bring experience and skills including:
- RG 146 Tier 1 accreditation
- A degree in business or law
- Proven experience in complaints handling within a similar environment
- Exceptional knowledge of superannuation and working knowledge of investments and/or managed accounts
- Strong conflict resolution skills
- Excellent verbal and written communication abilities with a track record of engaging with internal and external stakeholders
- Proficient in investigating and identifying gaps in information to reach informed decisions
- High attention to detail and problem-solving skills
- A continuous improvement mindset with a proven track record of process enhancement and pragmatic solutions implementation
- Exceptional organizational skills to manage multiple activities and meet set timeframes
- Excellent analytical abilities to assess complex situations and draw meaningful insights
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