
Dispute Resolution Expert
7 days ago
This role is at the heart of delivering fair and empathetic outcomes for our customers.
You will lead the investigation and resolution of disputes, ensuring compliance with regulatory, legal and industry standards.
Your Key Responsibilities:- Investigate and resolve customer disputes, both verbal and written.
- Manage referrals from bodies such as AFCA, PHIO, ACMA and other external partners.
- Maintain accurate records of customer and dispute information.
- Apply delegated authority to resolve disputes, including processing payments when necessary.
- Identify opportunities for process or service improvements.
We are looking for someone with previous experience in the finance, energy or health sectors.
A minimum of three years in a Sales, Service or claims role is highly regarded.
Experience in Disputes Resolution, Negotiation, Mediation or Conciliation is also highly valued.
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