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Delivering Exceptional Customer Experiences as a Customer Service Expert
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We are currently seeking a highly motivated and skilled Customer Service Expert to join our team in delivering exceptional customer experiences.
About the RoleThe successful candidate will be responsible for managing client interactions via phone, live chat, and email, ensuring prompt and effective resolution of queries and issues.
- Main Responsibilities:
- Providing high-quality service to customers through various communication channels.
- Conducting face-to-face meetings with clients to discuss their needs and preferences.
- Administering ongoing amendments to benefits arrangements.
- Participating in quality assurance projects to drive continuous improvement.
To succeed in this role, you will need:
- Prior experience in contact centre environments is an advantage.
- Demonstrated passion for delivering customer service excellence.
- Strong written and verbal communication skills.
- Ability to work in fast-paced environments and adapt to changing situations.
This opportunity offers a range of benefits, including:
- A modern office located in the heart of Perth CBD.
