Digital Innovation Consultant

1 week ago


Sydney, New South Wales, Australia OTR Full time
About OTR

OTR is a revolutionary convenience brand that has grown from a South Australian icon to a national leader in convenience and fuel. Since its inception, OTR has consistently been amongst the fastest-growing convenience brands in the country.

Today, OTR is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia's largest convenience retailer.

The combined network of more than 1,000 convenience locations around the country brings together Viva Energy Australia's incredible national footprint and OTR's history of industry-leading innovation.

A Competitive Salary: $80,000 - $120,000 per annumJob Description:Main Responsibilities
  • Collaborate with Digital and business stakeholders to develop and maintain a Digital roadmap that aligns with strategic goals and effectively integrates with operational processes.
  • Conduct in-depth research and analysis to uncover insights into customer behaviours, industry trends, and competitive opportunities.
  • Produce high-level user requirements and concepts for input prior to handing off for detailed design.
  • Support innovation by identifying and prioritizing app features based on uplift that enhance customer satisfaction and create long-term value.
  • Develop comprehensive communications and training materials to support operational teams in adopting and utilizing new app features effectively.
  • Act as a trusted advisor and Subject Matter Expert (SME) for App payment systems, and other key digital capabilities.
Requirements
  • Proven experience in B2C business analysis or digital strategy analysis, particularly in app development or digital product management.
  • Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights and to analyse current App performance for opportunities.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams. Demonstrated experience in creating training and communication materials for operational teams.
  • A passion for customer-centric innovation and creating digital solutions that make a difference.
About the Role:

As a Digital Innovation Consultant, you will play a pivotal role in shaping the future of our OTR App, ensuring it aligns with business objectives, meets customer needs, and delivers a sustainable, differentiated experience.



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