
Administrative Team Member
2 weeks ago
Deliver Exceptional Service as a Key Support Member:
This is an exciting opportunity to join our team as a Customer Support Specialist. The role involves providing top-notch customer service, handling administrative tasks, and working closely with internal teams.
Key Responsibilities:
- Communicate effectively with customers regarding services due and client follow-ups
- Schedule maintenance visits and produce regular run sheets on time
- Allocate technicians for breakdowns, service visits, repairs, etc.
- Produce quotes and order parts for technicians
- Maintain the database up to date daily
- Liaise with different areas of the business and build strong internal relationships
- Build outstanding rapport with customers
- Handle and investigate customer complaints
- Use problem-solving skills to provide suitable solutions to customers
- Perform general administrative tasks and utilize organizational skills
Requirements:
- Proven experience in administration or customer-facing roles
- Team player attitude with a fun-loving personality
- Possession passion for delivering OUTSTANDING customer service
- Confident over the phone with polite and courteous telephone manner
- Intermediate skills in Microsoft Office packages
- High attention to detail and ability to multi-task
The Benefits:
- Feel the satisfaction of genuinely helping customers on a daily basis
- Be part of a supportive team environment
- Enjoy great hours Monday to Friday - no crazy hours here
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