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Help Desk Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $74,860 - $85,374

Job Title: Help Desk Representative

This is a full-time role working 37.5 hours per week, with Saturdays and Wednesdays off.

Our Culture and Values:
  • We believe in open protocols, sharing technology, and fostering good relationships.
  • We're leaders in our industry, building or improving standards and technology to further our goals.
  • We're curious and seek deep understanding of our systems.
  • We value discussion and reach agreement through constructive, iterative collaboration.
About the Role:

As a Help Desk Representative, you'll be responsible for providing exceptional support to customers via email, phone, and other channels. You'll spend most of your time responding to queries, troubleshooting technical issues, and interacting with customers.

Responsibilities:
  • Directly respond to incoming queries from various channels, including email, phone, and social media, with high-quality and timely interactions.
  • Empower customers to resolve issues on their own by providing clear instructions and guidance.
  • Troubleshoot and resolve technical issues, replicate and describe issues, and escalate as appropriate.
  • Develop and maintain product knowledge and stay updated on trending issues and product updates.
  • Write and maintain customer-facing help pages, internal documentation, and standard responses for common questions.
  • Perform routine tasks to assist in preventing spam, phishing, and abuse on our servers.
What We Offer:
  • A flexible work schedule that values work-life balance.
  • A supportive team environment.
  • Ongoing training and development opportunities.
  • A commitment to continuous learning and growth.