Restaurant Operations Manager

2 weeks ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
Restaurant Supervisor Role at Shangri-La The Marina, Cairns

We are seeking a seasoned Restaurant Supervisor to oversee the smooth functioning of our restaurant operations at Shangri-La The Marina, Cairns. As a key member of our team, you will be responsible for delivering exceptional guest experiences and leading a dynamic team.

Key Responsibilities:
  • Supervise a high-performing team, fostering a sense of dedication and shared commitment towards the success of the venue
  • Ensure exceptional guest experiences through effective communication and problem-solving
  • Manage front-of-house and back-of-house operations, including food and beverage service and inventory management
  • Coordinate with other departments to ensure seamless service delivery
What We Offer:
  • A competitive salary and attractive incentive scheme
  • Accommodation benefits, F&B discounts, staff meals, laundered uniform, and more
  • Career progression and development opportunities worldwide
  • Duty meals provided in a fully staffed and maintained staff canteen
  • Shangri-La Academy for professional development and learning
  • Sales Performance Incentive Program with potential to earn a bonus, paid quarterly
  • Hotel Performance based discretionary Bonus once a year
  • Other Staff discounts, offers, and more
About You:
  • Proven experience as a Restaurant Supervisor or similar role in a high-volume dining establishment
  • A solid understanding of restaurant operations, including food and beverage service and customer service principles
  • Flexibility to work evenings, weekends, and holidays as needed
  • Current Valid RSA
  • Excellent communication skills, both written and verbal
  • Strong negotiation skills
  • Strong organizational skills and attention to detail


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