Aboriginal Community Healthcare Administration Specialist

4 days ago

Fortitude Valley, Queensland, Australia beBeeAdministration Full time $76,000 - $106,433
About Administration Role

We are seeking a highly skilled administration professional to join our team as an Administration Officer in Primary Health Care. This role is dynamic and requires the ability to effectively manage multiple tasks, maintain positive relationships with stakeholders, and implement continuous improvement.

The Job

This administration officer will be the first point of contact for clients with our medical clinics. They will maintain clinic calendars, handle GP referrals, and ensure patient flow is effective through the clinic. The successful candidate will have excellent time management skills, informative communication skills, and the ability to observe the overall demeanour of patients in waiting.

Responsibilities
  • Maintain relationships with community organisations, hospitals, and other stakeholders.
  • Foster a culture of continuous improvement within the organisation.
  • Ensure implementation and maintenance of ATSICHS Policy and procedures in line with AGPAL Accreditation Standards.
  • Phone Booking Hub: Ensure patient flow is effective through clinic calendars and display professional phone manner.
  • General Administration: Handle GP referrals and correspondence, and ensure patient flow is effective through clinic calendars. Display professional phone manner and ensure administration recalls are actioned daily.
  • Welcome Duties: Actively engage with clients as they enter the clinic, monitor clinic flow, queries, and support the clients that are waiting.

This role requires an individual who is solution based, able to effectively use time management skills, informative communication skills, while observing the overall demeanour of patients in waiting.

Requirements
  • IDentify as Aboriginal or Torres Strait Islander.
  • Certificate III Business Administration (or equivalent).
  • Previous experience working in an administration and/or service coordination role.
  • Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system.
  • National Police Certificate.
  • Immunisations.
  • Evidence of Work Rights.
  • Driver's License.
Preferred Requirements
  • Previous experience working with an electronic Patient Management System such as MMEx.
  • Experience working within an Aboriginal and Torres Strait Islander community health service.

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