Head of Customer Experience

2 weeks ago

North Sydney Council, Australia beBeeCustomer Full time $120,000 - $180,000
Job Overview

This key role spearheads the client onboarding process, overseeing the support team and driving customer satisfaction.


Key Responsibilities:
  • Develop and implement effective onboarding strategies to enhance client experience
  • Lead and manage a high-performing support team to deliver exceptional service
  • Analyze customer feedback and metrics to inform business decisions and improve operational efficiency
Requirements:
  • Proven track record of successfully leading cross-functional teams and driving business outcomes
  • Excellent communication and interpersonal skills to build strong relationships with clients and stakeholders
  • Ability to analyze complex data and develop actionable insights to inform business strategy
Benefits:
  • Opportunity to make a meaningful impact on customer satisfaction and loyalty
  • Collaborative and dynamic work environment with a talented team of professionals
  • Comprehensive training and development programs to support career growth and success

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