Head of Customer Experience

5 days ago

Sydney, Australia Leap Dev Full time

Work in an innovative and supported environment
- Bridging the gap between our clients and our developers
- Helping us build great software

LEAP Dev is the “Software House” powering the market leading LEAP Legal Software. Founded 30 years ago, we have been helping small to medium sized law firms to be more productive and reduce their non-billable time so they can concentrate on what is important, their clients We commit more than $20 million a year to research and development and our cloud-based products make it easy for our clients to operate anytime, from anywhere

We are looking for a
**Head of Customer Experience** to join the Customer Experience team. The team is responsible for managing the LEAP Beta program and ensuring that product owners and developer stay connected to our clients through regular contact and visits to the offices.

**Why join LEAP Dev?**
- We build and develop a market leading, “Legal Tech” product, with offices in Australia, New Zealand, United States, Canada, United Kingdom and the Republic of Ireland.
- We are committed to innovation and global expansion of our products and are constantly utilising new technologies to better our client experience.
- Our hybrid work environment offers the best of both worlds, whether you prefer to be in the office or work from home you have the flexibility to work however suits you.
- We encourage our employees to have a voice and to collaborate with each other to work on technical solutions, of course we have company visions and goals, but we want you to help us achieve these
- We will invest our time and money in you to help develop your career. Open discussions and reviews will help us understand your career aspirations, maybe it’s a new AWS certification you are after or an internal move to a new area, we will support you and your goals
- As a LEAP Dev employee, you will receive a competitive salary and bonus that is reviewed regularly, paid learning and development opportunities, access to an employee share scheme that has been highly profitable, free platinum gym membership, great parental leave policy, social events and MUCH MORE

**What will you be working on as the Head of Customer Experience?**
- Recruiting LEAP Clients to the LEAP Beta
- Managing the LEAP Beta and clients in the program
- Arranging and attending client visits with Product Owners and Developers
- Driving strategic initiatives in line with company goals

**What experience do you need to become a Head of Customer Experience at LEAP Dev?**
- Strong knowledge of LEAP and its products
- Excellent communication skills and proven ability to build relationships
- Previous leadership experience and ability to drive strategic decisions
- Strong time management skills and ability to prioritise workloads
- Previous experience in a Customer Experience type role is highly regarded
- Understanding law firms and the industry is an advantage.

**We are in this together**

At LEAP Dev, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way.

We welcome and encourage you to apply, no matter who you are or how you identify.

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