Head Of Customer Experience

2 days ago


Sydney, New South Wales, Australia Buscojobs Full time

This is a Program Specialist, Customer Experience role with Uber based in Sydney, NSW, AU

Uber

Role Seniority: mid level, junior

About the Program Specialist, Customer Experience role at Uber

The ANZ Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through policy development, product launches, automation, and strategic initiatives.

We are seeking a data-driven professional with a passion for analytics and customer insights. In this role, you will analyze customer data, surface meaningful insights, and design experiments to enhance the customer journey. You will also present findings and strategic recommendations to senior stakeholders to support data-informed decision-making.

Your Responsibilities
  1. Drive and manage CX programs: Oversee planning, coordination, and execution of customer experience initiatives, ensuring timely delivery and effective communication.
  2. Identify opportunities for improvement: Collaborate with stakeholders to diagnose challenges affecting customer experience.
  3. Test and implement solutions: Design, test, and scale initiatives to improve customer experience.
  4. Leverage data for insights: Query and interpret data to inform improvements, partnering with analytics experts.
  5. Engage stakeholders: Clearly communicate recommendations, trade-offs, and implications of initiatives.
  6. Own BAU work streams: Maintain regular reporting processes to ensure stakeholders have access to customer experience metrics.
The Experience You'll Bring
  • Consulting or in-house strategy/data & analytics experience
  • Passion for data; advanced analytics skills or SQL proficiency
  • Strong communication and stakeholder management skills
  • Comfort with ambiguity and problem solving
  • Curiosity, growth mindset, willingness to learn in a fast-paced environment
Preferred Qualifications
  • Ability to synthesize complex data into clear insights that influence decisions
  • Experience connecting customer data with business goals for measurable outcomes
  • Experience with hypothesis testing (a plus)
  • Familiarity with dashboards or data visualization tools

At Uber, regardless of your current knowledge, you'll be learning new things continually, and the team will support your growth.

Stay Informed

Set email alerts for the latest Head of Customer Experience CX jobs in Sydney

Explore high-demand roles and get career advice to find your ideal role.

#J-18808-Ljbffr

  • Sydney, New South Wales, Australia Fergus Full time

    Head of Customer Experience (CX) 6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Fergus Head of People and Culture@Fergus | HR | Technology| Global B2 B Saa S About Us Fergus is on a mission to give tradespeople around the world complete clarity and control over...


  • Sydney, New South Wales, Australia Fergus Full time

    Head of Customer Experience (CX)6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from FergusHead of People and Culture @ Fergus | HR | Technology| Global B2B SaaSAbout UsFergus is on a mission to give tradespeople around the world complete clarity and control over their...


  • Sydney, New South Wales, Australia Fergus Software Limited Full time

    Head of Customer Experience (CX)Direct message the job poster from FergusHead of People and Culture @ Fergus | HR | Technology| Global B2B SaaSAbout UsFergus is on a mission to give tradespeople around the world complete clarity and control over their business. Our platform helps them get paid faster, manage teams more effectively, and make smarter...


  • Sydney, New South Wales, Australia Nex Building Group Full time

    Join to apply for theHead of Customer Experiencerole atNEX Building GroupJoin to apply for theHead of Customer Experiencerole atNEX Building GroupDirect message the job poster from NEX Building GroupTalent and OD Professional I DISC ADVANCED I Career Coach I Wellbeing I L&D FacilitatorJoin NEX, setting a new standard in quality, residential housing and...


  • Sydney, New South Wales, Australia NEX Building Group Pty Ltd Full time $90,000 - $120,000 per year

    • Join NEX, setting a new standard in quality, residential housing and building better futures• Own CX strategy and processes, leadership of business unit and centralised teams• Norwest office with interstate travelThe NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees. Our purpose is to build beautiful...


  • Sydney, New South Wales, Australia Buscojobs Full time

    Head of Customer Success - Construction Tech Our client is seeking a dynamic Head of Customer Success to join their team and drive their 2024 growth initiatives.The company offers a state-of-the-art project management platform that enables teams to predict and plan for both anticipated and unforeseen events, ensuring overall project efficiency.As the Head of...


  • Sydney, New South Wales, Australia Novo Nordisk Full time

    Join to apply for the Head of Customer Engagement role at Novo NordiskJoin to apply for the Head of Customer Engagement role at Novo NordiskAustraliaAre you ready to shape and execute a forward-thinking Customer Engagement (CE) strategy to deliver best-in-class experiences by 2030? We are looking for a dynamic leader to drive the FFCE Roadmap through...


  • Sydney, New South Wales, Australia Novo Nordisk Full time

    Join to apply for the Head of Customer Engagement role at Novo NordiskJoin to apply for the Head of Customer Engagement role at Novo NordiskAustraliaAre you ready to shape and execute a forward-thinking Customer Engagement (CE) strategy to deliver best-in-class experiences by 2030? We are looking for a dynamic leader to drive the FFCE Roadmap through...


  • Sydney, New South Wales, Australia Buscojobs Full time

    Head of Customer Success - Construction TechOur client is seeking a dynamic Head of Customer Success to join their team and drive their 2024 growth initiatives. The company offers a state-of-the-art project management platform that enables teams to predict and plan for both anticipated and unforeseen events, ensuring overall project efficiency.As the Head of...


  • Sydney, New South Wales, Australia SKUTOPIA Full time

    Head of Customer Success3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.SKUTOPIA is on a mission to democratise and decarbonise logistics.SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment...