Care Coordinator Specialist

7 days ago


Wollongong City Council, Australia Dovida Australia Full time

**About Us**

Dovida Australia is a leading provider of high-quality, person-centred home care services. We pride ourselves on delivering a range of tailored solutions that cater to the unique needs and goals of our clients.

Our mission at Dovida is to empower individuals by putting them at the heart of every decision about their care. We believe in supporting our clients to live independently, with dignity and respect.

**Job Overview**

We are seeking an experienced Client Care Coordinator to join our team. The successful candidate will be responsible for directing and coordinating all activities associated with the care of our NDIS clients, working closely with our Care Coordination Support team.

**Key Responsibilities**

  • Visiting prospective clients to understand their needs and goals, creating personalised care plans and actions.
  • Reviewing existing clients' plans to ensure their changing needs and preferences are considered.
  • Managing the overall client experience, coordinating effectively with our office team to support client goals and operational objectives.
  • Specialising in supporting adults with chronic and degenerative conditions such as Dementia, Multiple Sclerosis, Motor Neurone Disease and Parkinson's Disease.

**Requirements**

  • Experience in the NDIS Industry and understanding of the NDIS frameworks.
  • Efficient organisational skills, able to prioritise and manage time effectively.
  • An effective communicator with a customer service centric mindset, focused on the Client Experience.
  • A team player with a positive attitude and appreciation for the importance of your role.
  • Administrative experience and competent in using computers and systems.

**Benefits**

  • A competitive salary package, including superannuation and fuel allowance.
  • The option to accrue a monthly Rostered Day Off (RDO).
  • A friendly team environment with opportunities for socialisation and professional development.
  • A free Employee Assistance Program for you and your family.
  • Personalised development plans consisting of 1:1 coaching, internal training, conferences and workshops.


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