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Digital Growth Champion

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Sydney, New South Wales, Australia beBeeSuccess Full time $80,000 - $105,000
Customer Success Manager Role Overview

To thrive in this role, you will foster customer loyalty through partnerships to drive long-term business growth. The primary objective is to guide customers to deliver value, foster growth, enhance satisfaction, and drive renewals and retention, thereby supporting the Account Management Team's upsell and expansion goals.

Key Responsibilities
  • Establish strong professional relationships with the Account Management Team, ensuring alignment on portfolio management and business objectives.
  • Support the Account Management Team in maintaining high customer satisfaction levels and focusing on achieving high retention of contract value.
  • Collaborate with the Sales and Marketing Team to support and execute marketing initiatives as required.
  • Work cohesively within the Customer Success Team, fostering a brand of collaboration, teamwork, and shared goals.
  • Build and maintain strong, long-lasting relationships with key customers, ensuring ongoing success and value.
  • Strengthen knowledge and expertise across the different ELMO modules to act as a trusted Subject Matter Expert (SME).
  • Troubleshoot complex issues and escalate where required.
  • Provide answers and solutions to system queries and/or customer requirements during meetings or offline.
  • Translate customer needs into a technical application and solution.
  • Stay up to date with releases and enhancements and convey their impact to the customer.
Requirements
  • Undergraduate Qualification (HR, Business, Business Systems, IT disciplines preferred).
  • Minimum 2 years of previous experience in Client/Professional Services, Customer Success, Account Management, or Human Resources.
  • Minimum 2 years of experience working with Payroll, Rostering, and Time & Attendance (RTA) SaaS systems is required, with a preference for candidates with KeyPay experience.
  • Previous experience with other HR/Talent Management technology.
  • Excellent listening and presentation skills.
  • Excellent communication skills (both written and verbal) to suit a wide range of people and contexts.
  • Ability to quickly learn and grasp technical concepts within a platform.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Experience in reporting, analytics, and writing documentation.
Benefits Package
  • Hybrid work setup.
  • Paid parental leave - 12 weeks primary, 6 weeks secondary.
  • Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere).
  • In-house learning and development initiatives.
  • ELMO social and diversity clubs.
  • Wellbeing initiatives such as boot camp, yoga etc.
  • Mental health/EAP programs.
  • Flare benefits (great discounts, novated leasing, salary sacrifice).
Our Values
  • Obsess over customers - Everything we do is designed to positively impact our customers.
  • Help others thrive - Be they colleagues, communities or customers, we champion ways of helping others thrive.
  • Seek out difference - We constantly look to innovate, challenge the status quo and defy barriers.
  • Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change.