Sales and Guest Experience Coordinator
4 weeks ago
The Role
The Sales and Guest Experience Coordinator is a key position within Belgravia Leisure, responsible for leading a team to deliver exceptional guest experiences to all current and prospective guests. This role reports directly to the Sales and Guest Experience Manager and plays a crucial part in driving subscription membership results across all programs provided by the facility.
About You
We are seeking a highly motivated and people-driven individual with strong written and verbal communication skills. The ideal candidate will have the ability to monitor and track performance through data and process adhesion, as well as motivate and inspire team members. Experience in the health, fitness, leisure, or recreation industry in a sales, marketing, or customer service capacity is highly desirable.
Key Responsibilities
- Train and develop frontline staff to meet sales targets and deliver exceptional guest experiences in line with Belgravia Leisure's Guest Experience Charter.
- Provide and action corrective action plans by working closely with the Sales and Guest Experience Manager.
- Set and achieve new member and growth targets on a daily, weekly, and monthly basis.
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems.
- Assist in lead generation through digital and traditional marketing activities.
- Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility.
- Attend and participate in centre senior leadership meetings and projects.
- Compile and present monthly reports.
Requirements
- Experience in a sales and customer-facing environment.
- A people person with exceptional interpersonal skills.
- Willingness to use social media platforms.
- Flexible to work days, evenings, and weekends.
- National Police Check and Working with Children Check.
- First aid and CPR.
- Experience in team leadership, training, and development.
- Cafe experience desirable.
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