Sales and Guest Experience Coordinator

3 weeks ago


Liverpool, Australia Belgravia Leisure Full time

pbTheRole/b/ppTheGuestExperienceandSalesTeamLeadatBelgraviaLeisureisresponsibleforleadingateamtodeliverexceptionalguestexperiencestoallcurrentandprospectiveguestsinlinewiththecompany'sGuestCharter./ppYouwilltrain,develop,andbeaccountablefortheperformanceofGuestExperienceOfficersanddriveallsubscriptionmembershipresultsacrossallprogramsprovidedbythefacility./ppbAboutYou/b/ppTheidealcandidatewillhavestrongwrittenandverbalcommunicationskillsandanabilitytomonitorandtrackperformancethroughdataandprocessadhesion./ppThepersonwillbeabletomotivateandinspireallteammembers./ppbKeyAccountabilities/b/pulliTrainanddevelopfrontlinestafftomeetsalestargetsanddeliverexceptionalguestexperiencesinlinewithBelgraviaLeisure'sGuestExperienceCharter./liliProvideandactioncorrectiveactionplansbyworkingcloselywiththeSalesandGuestExperienceManager./liliSetandachievenewmemberandgrowthtargetsonadaily/weekly/monthlybasis./liliProvideexceptionalguestexperienceinpersonandoverthephonetoexistingandprospectivemembersandguests./liliProviderelevantandaccurateinformationandanexcellentexperiencetoprospectivemembersbyhandlingenquiriesinlinewithcompanyprocessesandsystems./liliAssistinleadgenerationthroughdigitalandtraditionalmarketingactivities./liliConducttoursofthecentre/facilityasnecessarywiththeoutcometoturnaprospectivemember/guesttoanongoingmemberofthefacility./liliAttendandparticipateincentreseniorleadershipmeetingsandprojects./liliCompileandpresentmonthlyreports./li/ulpbSkillset/b/pulliExperienceinasalesandcustomer-facingenvironment./liliApeoplepersonwithexceptionalinterpersonalskills./liliWillingnesstousesocialmediaplatforms./liliFlexibletoworkdays/eveningsandweekends./liliNationalPoliceCheckandWorkingwithChildrenCheck./liliFirstaidandCPR./liliExperienceinteamleadership,training,anddevelopment./liliCafeexperiencedesirable./li/ul



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