CTP Investigation Director
4 days ago
As the Investigations Lead at LKA Group, you will be responsible for overseeing the quality and service delivery of our portfolio of personal injury claims involving motor vehicle collisions in Victoria. This is a critical role that requires a high level of expertise and experience.
Key Accountabilities:
- Mentor and support investigators to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Develop and implement strategies to enhance our investigation processes and improve client satisfaction.
- Manage client relationships to build strong, trusting partnerships and ensure client needs are met.
- Identify and address any issues or concerns that may impact client satisfaction or service delivery.
Essential Skills and Qualifications:
- Proven experience in CTP claims or personal injury claims involving motor vehicles.
- Strong analytical and problem-solving skills, with the ability to think critically.
- Excellent communication and interpersonal skills, with the ability to work effectively with others.
- A strong understanding of investigation principles and practices.
- Knowledge of relevant legislation and regulations.
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