Workforce Team Leader

1 month ago


Norwood, Australia Plena Healthcare Full time
About the Role

We are seeking a highly skilled Workforce Team Leader to join our Plena Healthcare team. As a key member of our workforce management team, you will be responsible for ensuring the efficient and compliant rostering of our clinical team members.

Key Responsibilities
  • Monitor and analyze workforce management KPIs, including task turnaround times, leave approvals, and data integrity expectations.
  • Prepare and reconcile payroll files fortnightly.
  • Respond to payroll and invoicing queries as required.
  • Develop and maintain process maps and documentation.
  • Complete monthly workforce planning tools to analyze and assess workforce size and capability.
  • Identify and implement process improvements.
  • Own complaints and escalations related to the Rostering team or processes.
  • Recruit and onboard new Rostering team members.
  • Perform performance management and feedback sessions, including 1:1s.
  • Run education and team meetings.
  • Provide leave cover for Rostering team members.
Requirements
  • Proven experience in rostering and scheduling.
  • Strong customer service skills.
  • Excellent attention to detail and ability to maintain a wider business context.
  • Ability to lead a team to excel in their roles.
  • Positive and collaborative attitude, focused on achieving tasks.
  • Demonstrated analytical skills in Excel.
  • Ability to manage staff conflict and provide resolutions and coaching.
What We Offer
  • 9-day working fortnight for real work-life balance.
  • Salary sacrificing options, including novated car leasing.
  • Plena Health Kick, $150 allowance towards a healthier you.
  • $1000 Refer a friend bonus.

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